CUSTOMER SERVICE

SHIPPING HOUR

All orders take 1-3 business days to ship out.
Same-day shipping is possible if requested via memo, but may take an additional day to process.

PAYMENT METHOD

First Love accepts the following forms of payment:
CREDIT CARD (VISA, Master Card, American Express, Discover)
We are currently not accepting any other form of payment.

PRE-AUTHORIZATION POLICY

Orders are pre-authorized before start of procedure to ship.

SHIPPING FEE

First Love ships via UPS. Standard Shipping charges will apply to all orders. Shipments are sent out daily from Mondays through Fridays.

BACK ORDERS / PRE ORDERS

Back order / Pre Orders (currently out of stock with future delivery dates) items will be shipped as they become available.
All orders will be shipped as soon as it reaches our facility unless customer states to call before shipping.

SHIPPING CHOICES COST*

*Price depends on weight of box and destination*

UPS DELIVERY TIMES

• Ground (3-7 days, determined by destination) - most cost effective
• 3 Day Select (delivery by end of day)
• 2nd Day Air (delivery by end of day)
• Next Day Air Saver (delivery by 3pm)
• Next Day Air (delivery by 10:30am)
• Next Day Air Early AM (delivery by 8:30am) - most expensive

PRE-SALE CUSTOMERS

If you sell merchandise before receiving it, we are not responsible if you do not receive it on time or if a style gets cancelled.
We advise that you call our customer service department before placing your order. Thank you for your cooperation.

ETA DATES

All ETA dates are subject to change and might take an additional two weeks for our warehouse to receive.