At First Love, customer satisfaction is our top priority. We promise prompt and courteous customer service for all customers' convenient shopping experience.
SHIPPING HOURAll orders take 1-3 business days to ship out. Same-day shipping is possible if requested via memo, but may take an additional day to process.
PAYMENT METHODFirst Love accepts the following forms of payment: CREDIT CARD (VISA, Master Card, American Express, Discover) We are currently not accepting any other form of payment.
PRE-AUTHORIZATION POLICYOrders are pre-authorized before start of procedure to ship.
SHIPPING FEEFirst Love ships via UPS. Standard Shipping charges will apply to all orders. Shipments are sent out daily from Mondays through Fridays.
BACK ORDERS / PRE ORDERSBack order / Pre Orders (currently out of stock with future delivery dates) items will be shipped as they become available. All orders will be shipped as soon as it reaches our facility unless customer states to call before shipping.
SHIPPING CHOICES COST**Price depends on weight of box and destination*
UPS DELIVERY TIMES
- Ground (3-7 days, determined by destination) - most cost effective
- 3 Day Select (delivery by end of day)
- 2nd Day Air (delivery by end of day)
- Next Day Air Saver (delivery by 3pm)
- Next Day Air (delivery by 10:30am)
- Next Day Air Early AM (delivery by 8:30am) - most expensive
PRE-SALE CUSTOMERSIf you sell merchandise before receiving it, we are not responsible if you do not receive it on time or if a style gets cancelled. We advise that you call our customer service department before placing your order. Thank you for your cooperation.
ETA DATESAll ETA dates are subject to change and might take an additional two weeks for our warehouse to receive.